Information we may process

Depending on the interaction, information may include name, phone number, email address, message content, account or service identifiers, and technical or operational information supplied during support or pilot activities.

How information is used

Information is used to provide support, manage consulting engagements and customer communications, respond to enquiries, improve technical advisory methods, and maintain service integrity.

WhatsApp Business communications

Where WhatsApp Business communication is used, message data may be processed through Meta and authorised service providers involved in message delivery.

Data sharing

Information is not sold. Limited sharing may occur with technical service providers where required for communications, infrastructure hosting, operational support, or legal compliance.

Data retention

Information is retained only as long as reasonably necessary for operational, support, security, audit, and legal obligations.

Security

Reasonable technical and organisational safeguards are applied to protect information. No internet-based system can be guaranteed as fully secure at all times.

Your rights

Subject to applicable law, including POPIA, individuals may request access, correction, or deletion of personal information.

Contact

Privacy and data-related requests can be sent to info@the-singularity.co.za.